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Terms & Conditions

Terms & Conditions


1. Our Contract / Definitions
1.1 "The Company" shall mean Croft Oak Furniture Limited whose office is at Unit 6 Devonshire Industrial Hamlet, Station Road, Brimington, Chesterfield, Derbyshire, S43 1JU
1.2 "The customer" shall mean any person or persons, firm, company or corporation who buys or agrees to buy goods from the company. 
1.3 These Terms and Conditions govern the supply of goods sold by the company. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us, on these terms and conditions.

2. Conditions Applicable
2.1 Terms and Conditions shall apply to all contracts for the sale of goods entered into by the Company. All conditions of the Customer or other terms and conditions or warranties whatsoever are excluded from the contract or any variation thereof unless expressly accepted by the Company in writing, and these terms and conditions shall be deemed to be incorporated in any quotation received from the Company and the Customer's own conditions shall not be regarded as a counter offer.
2.2 The exercise by the Company of any right pursuant to these Terms and Conditions shall be without prejudice to any other right available to it whether hereunder or under general law.

3. Quotations
3.1 The Customer acknowledges that no contract was entered into in reliance on any representations other than those incorporated in the Company's quotation and these Conditions, and particularly no catalogue or price list shall form part of the contract documents.
3.2 A quotation by the Company shall not constitute an offer and there shall be no binding contract until the Company has confirmed acceptance of the order placed by the Customer.
3.3 Unless otherwise specifically stated, all prices quoted by the Company are exclusive of Value Added Tax, which shall be due at the rate in force at the date of the Company's invoice to the Customer.
3.4 Quotations assume the accuracy of information provided by the Customer and are not valid in the event of any information supplied to the Company being incomplete, inaccurate or misleading. Any modifications to specifications required after the Company has provided a quote may entail an extra charge being raised at a reasonable rate having regard to the nature of the modification.

4. Delivery and Title
4.1 We shall deliver the goods in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the date of delivery (or where you have requested a delayed despatch within 21 days of the requested despatch date), you must notify us immediately.
4.2 All goods must be checked upon delivery - please note that if you sign for the goods in good condition and then advise that the courier has damaged the goods if you have not signed damaged on the courier delivery we are not liable for this and may refuse to provide free of charge replacements, this does not affect your statutory rights.
4.3 Before you sign for your goods
i) Check the box/s for damage - check all corners and all sides of the box/s
ii) If the box appears undamaged sign ok
iii) If when you open the box the goods are damaged we will cover you for this - but you must take clear pictures of the damage and also the packaging that the goods arrived in to show that the goods were undamaged before opening
iv) You do not need to unpack the boxes to check the contents*
* - If you are using the 2 man service you must check the contents of the box before signing in good condition
4.4 You must not sign for the goods before seeing them ie the courier says just sign this and i'll go and get them. If you are not going to sign for the goods you must advise whoever is that they need to follow these guidelines. To claim against the courier and receive FREE replacements you must sign the courier note as DAMAGED - anything else will mean you accept the goods in good condition - this is in the terms and conditions of the courier.

5. Cancellation, Termination and Returns
5.1 No cancellation, suspension or variation by the Customer of any order accepted by the Company shall be valid unless agreed by the Company in writing, fax or e-mail and such agreement may only be given on terms which compensate the Company for any loss, costs, damages, charges and expenses thereby incurred by the Company, such compensation to be decided by the Company in its absolute discretion. In particular, the Company reserves the right to charge a 20% handling charge for goods which are accepted back into stock for credit, although the Company's claim in this regard may not be limited to this sum.
5.2 The Company reserves the right to make any changes in the specification of goods which are required to conform with any applicable safety or other statutory requirements.
If you are dissatisfied with the product due to any points stated in this section of the Terms & Conditions, you are entitled to a full refund.
5.3 On cancellation, you must return the goods to us at your cost unless the goods are being returned due to incorrect delivery by either the fault of the company or for reasons mentioned in section 5.2. 
The company will nominate the carrier.
5.4 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
5.5 If you do not like an item purchased from our online store, for whatever reason, return it to us at your cost within 14 days of the delivery date together with the original packaging in 'Saleable Condition' and we will either exchange the item or provide a full refund.
5.6 If you have requested a non-stock special order item that has been ordered in for you, and you would subsequently like to return it, it shall be returned at your cost. We will charge up to 35% returns charge in line with the relevant manufacturer’s returns charges (excluding VAT). In the case of non-stock items we cannot authorise a refund until it has been authorised by the manufacturer.
5.7 We make every effort to describe products accurately. Whilst we cannot accept liability for errors or if slight variations in the actual goods occur, we will provide a full refund if you are dissatisfied. We will not be responsible for the cost of return postage or delivery.
5.8 All returns must have a valid authorisation code prior to return. This must be conducted in writing (e-mail is acceptable).

Please return the item(s) to the address below:
Returns Department
Croft Oak Furniture Limited
Nicwood Logistics
Imex Business Centre
Shobnall Road
Burton Upon Trent
DE14 2AU

5.9 Goods that are received damaged should be reported to us within 48 hours of delivery. This is a stipulation of the insurance cover in place with our carrier. We understand there are different circumstances so we offer an extended period of 7 days from the date of delivery to report damages. We view this as a reasonable amount of time for you to have checked for damages. 
We will either exchange the individual parts, the whole unit or provide a full refund; this will be provided at our cost. This does not affect your statutory rights as a consumer. 
Refunds & returns will not be accepted for damaged items reported after 7 days of receiving delivery.

5.10 The company will not refund any carriage charges incurred by the customer unless the costs incurred are by direct fault of the company or for reasons mentioned in section 5.2

6. Price & Payment
6.1 The price payable for the goods you order is as set out on the price stated when confirming your order, plus any carriage charge as stated in the carriage & postage section.
6.2 We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage before your order can be accepted unless we have agreed otherwise in advance in writing.

7. Warranty & Guarantee
7.1 Subject as expressly provided in these Terms and Conditions and except where goods are sold or services provided to a person dealing as consumer within the meaning of the Unfair Contract Terms Act 1977 all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permissible by law.
7.2 All warranty times are governed solely by the manufacturers’ terms and conditions.
7.3 All our products carry a standard 6 Month guarantee unless stated otherwise, The Company may at its discretion extend or shorten this warranty in line with the Manufacturers terms.

8. Liability
8.1 If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question in line with the terms and conditions set out under Cancellation, Termination and Returns. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

9. Force Majeure
9.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

10. General
10.1 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

11. VAT
11.1 Where the company is registered for VAT purposes the company will charge VAT at the current rate laid down by English law.
Goods not subject to VAT are exempt.

12. Age Requirements for Specific Goods
12.1 Where the law requires a minimum age limit for the purchase of specific goods, you confirm that you are over the required age limit and the person that will accept delivery is over the required age limit.