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Returns Policy

Returns Policy

5. Cancellation, Termination and Returns
5.1 No cancellation, suspension or variation by the Customer of any order accepted by the Company shall be valid unless agreed by the Company in writing, fax or e-mail and such agreement may only be given on terms which compensate the Company for any loss, costs, damages, charges and expenses thereby incurred by the Company, such compensation to be decided by the Company in its absolute discretion. In particular, the Company reserves the right to charge a 20% handling charge for goods which are accepted back into stock for credit, although the Company's claim in this regard may not be limited to this sum.
5.2 The Company reserves the right to make any changes in the specification of goods which are required to conform with any applicable safety or other statutory requirements.
If you are dissatisfied with the product due to any points stated in this section of the Terms & Conditions, you are entitled to a full refund.
5.3 On cancellation, you must return the goods to us at your cost unless the goods are being returned due to incorrect delivery by either the fault of the company or for reasons mentioned in section 5.2. 
The company will nominate the carrier.
5.4 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
5.5 If you do not like an item purchased from our online store, for whatever reason, return it to us at your cost within 14 days of the delivery date together with the original packaging in 'Saleable Condition' and we will either exchange the item or provide a full refund.
5.6 If you have requested a non-stock special order item that has been ordered in for you, and you would subsequently like to return it, it shall be returned at your cost. We will charge up to 35% returns charge in line with the relevant manufacturer’s returns charges (excluding VAT). In the case of non-stock items we cannot authorise a refund until it has been authorised by the manufacturer.
5.7 We make every effort to describe products accurately. Whilst we cannot accept liability for errors or if slight variations in the actual goods occur, we will provide a full refund if you are dissatisfied. We will not be responsible for the cost of return postage or delivery.
5.8 All returns must have a valid authorisation code prior to return. This must be conducted in writing (e-mail is acceptable).

Please return the item(s) to the address below:
Returns Department
Croft Oak Furniture Limited
Nicwood Logistics
Imex Business Centre
Shobnall Road
Burton Upon Trent
DE14 2AU

5.9 Goods that are received damaged should be reported to us within 48 hours of delivery. This is a stipulation of the insurance cover in place with our carrier. We understand there are different circumstances so we offer an extended period of 7 days from the date of delivery to report damages. We view this as a reasonable amount of time for you to have checked for damages. 
We will either exchange the individual parts, the whole unit or provide a full refund; this will be provided at our cost. This does not affect your statutory rights as a consumer. 
Refunds & returns will not be accepted for damaged items reported after 7 days of receiving delivery.

5.10 The company will not refund any carriage charges incurred by the customer unless the costs incurred are by direct fault of the company or for reasons mentioned in section 5.2